Ramped in Half the Time: How Nivoda Onboarded 30 Reps Without Risking Revenue
About Nivoda
Nivoda is a global B2B marketplace transforming how the jewelry industry sources and sells diamonds. Their mission is to make global jewelry trade simple and accessible by empowering their partners with an all-in-one solution to run and grow their businesses.
This case study features insights from Louis Zahawi Eid, Commercial VP, and Rob Rangel, Sales Manager for North America. As Nivoda scaled its sales org globally, both leaders turned to Hyperbound to solve one critical challenge: how to ramp reps fast, without putting valuable leads at risk.
🚧 The Challenge: Ramping New Reps Faster
In just six weeks, Nivoda onboarded 30 new reps - SDRs and full-cycle AEs.
The team was growing fast. But enablement couldn’t keep up.
Manual coaching couldn't scale across time zones. Reps weren’t getting enough cold calling practice before talking to real prospects. And with a limited lead pool in the diamond industry, the stakes were especially high.
“One thing that used to keep us up at night was: are new reps going to burn good leads while they’re still learning?”
- Rob Rangel, Sales Manager for North America
With no way to deliver consistent coaching at scale, new reps often hit the phones unprepared, and pipeline quality paid the price.
“You don’t get a do-over in sales… except you actually kind of do with this feature.”
- Rob Rangel, on Hyperbound’s Resume Call
💡 The Breakthrough: Hyperbound Bootcamp
Everything changed when Nivoda rebuilt their onboarding process around Hyperbound.
Reps now go through a structured Hyperbound bootcamp, completing reps across cold openers, objection handling, and full call flows. They don’t touch a real lead until they’ve passed certification.
“By the time a new rep hits their first live call, they already have the equivalent of two or three months of experience."
- Rob Rangel
The impact was immediate:
✅ Training time cut in half
✅ Reps hit first purchase 3x faster
✅ Revenue stabilization 2x faster
✅ Certified reps start with 2–3 months of experience on day one
“We cut training time in half and tripled the speed from first call to first purchase. Revenue stabilized twice as fast. That was immediate.”
- Rob Rangel
Hyperbound also helped them scale their coaching philosophy worldwide, without sacrificing personalization.
“Hyperbound allowed us to scale our time.”
- Louis Zahawi Eid, Commercial VP
“We’ve not just multiplied our time; we’ve scaled our feedback.”
- Rob Rangel
“The AI gives the same feedback I would’ve given. It’s a little eerie how accurate it is.”
- Rob Rangel
🚀 The Transformation: Speed, Skill, and Scalability
Once Hyperbound became the foundation of onboarding and coaching, the results spoke for themselves:
✅ 30 reps ramped in 6 weeks
✅ 50% faster training time
✅ 3x faster from first call to first purchase
✅ 2x faster revenue stabilization
✅ Coaching scaled across North America, EMEA, and APAC
✅ Certified reps trained on intros, pitch, objection handling, and full call flows
“Our investors are asking us to grow fast. Cutting ramp time in half was essential.
- Louis Zahawi Eid
🌟 Feature Highlight: Resume Call
Hyperbound wasn’t only able to automate the process, but it also gave managers enough time back to make training significantly more targeted.
Hyperbound’s Resume Call feature lets reps drop back into the exact moment they messed up and run it again until they nailed it - whether it was mishandling an objection or flubbing the pitch.
Instead of performing 1:1 roleplays over and over, managers began assigning bots to help reps master very specific moments.
“What Hyperbound has done is free up time for me to actually sit there and strategically optimize the team and be extremely targeted with how I train. There’s a difference between doing the role and coaching the role. Hyperbound lets us stop mimicking our customers and start coaching reps for real.”
- Louis Zahawi Eid
For Nivoda, Hyperbound became the foundation for how they scale their team, protect their leads, and build rep confidence from day one.
“We’ve built a really strong outbound engine over the years. Hyperbound helped us encode our philosophy into a scalable system.”
- Rob Rangel
Next up? Real call scoring. Nivoda is now rolling out Hyperbound’s real call analytics to track performance across actual customer conversations, bringing the same precision from simulation to every live interaction.
